How long does it take to get a quote?
We try our best to prepare your quote on the same day. In case of a special request you will get a reply at least on the next day.
How do I order online?
In our online shop in the menu you can select the relative categorie in which you will find the different products and by choosing the product you're looking for you'll arrive on the product page. On this page you can choose between different options like quantity, additional printing options etc. After clicking on the "next" button you will (in case you haven't been registered yet) asked to insert your data, then paying options and shipping address. You also will be able to insert a coupon, in case you have received one. The total amount will be shown immediatly after entering the payment method , and at the end of the order process you will have the opportunity to upload your artwork. After completing this process you will receive a confirmation mail with all important informations.
In addition to the prices shown on the product pages, what do I have to pay (tax, shipping etc.)?
All prices in our online shop are without taxes. However, as bce-online.com LLC is an American company, orders with us are VAT-exempt, i.e. you won't have to pay any tax.That's it. No further costs. The total amount of your order will be indicated during the order process.
I only find quantities of 500 pieces and beyond. Is that the minimum order quantity (MOQ) ?
Exactly. We only use offset technology and unfortunately cannot accept smaller orders. However, we're glad to be able to offer exceptional prices for 500 pieces, thanks to collect-run printing. For smaller orders you could refer to a digital printing company, but in this case it's necessary to lower a bit the expectations regarding the quality of the printed image.
I'd like to order transparent flyers in A4 format. Is that possible?
Yes, even A3 is possible. Creative ideas got no limits :) If you don't find in our online shop the size you're looking for, please do not hesitate to contact us asking for a quote.
In the list of options, what does "different designs/names" mean?
This option for instance refers to combined orders for several employees. The design of the cards might be the same, only name and contact details are different. If you're placing a combined order, for order quantity you may want to choose the total quantity and then the number of different names or artworks. This way you'll pay the graduated price for the total quantity and a small up-charge for the fact that you order different versions. Please consider, however, that also for single versions (each employee) minimum order quantity is 500 cards. Higher amounts have to be divisible by 500.
With what radius do you round the corners when I order my business cards with rounded corners?
Generally rounding of the corners is done with a radius of 4,5 mm. That means that the rounded corners of business cards are slightly rounder than of those of credit cards (3,1 mm). At an extra charge, however, it's possibile to order die cutting with individual shape (other radius, holes or individual outlines). Please consider that with die cutting for printed plastic products full bleed printing in dark colors isn't advisable. In this case kindly leave a white or transparent border along the edge. This refers only to die cutting, though. Business cards with straight sides can be designed with dark full bleed.
A finishing option you offer is hot foil stamping (gold/silver)? What does that mean exactly?
Hot foil stamping is a method by which business cards or other printed products are getting refined in a very impressive way. By means of a clichee a metallic foil (in gold or silver) is applied with heat and pressure for to create a look of real gold or silver for a type or decorative element. In contrast to silver or golden offset inks the metallic hot foil doesn't simulate a metallic effect but in fact aluminizes the relative parts of the design. The impact is noble and at the same time vivid.
Hot foil stamping on plastic can be used for logos or bold type, but not for very delicate elements.
This finishing option seems to be pretty expensive, but the price can be easily explained by the necessity of producing an individual clichee and the stamping of the foil on every single card, which is a much more elaborate job than offset printing. The results, however, show that hot foil stamping gives you value for your money.
What does "full bleed printing" mean?
Full bleed printing means that the elements of the design are intended to go till the edge of the printed business card. To prevent that a fine white or transparent line remains where the element meets the egde of the card or sheet, please prepare your artwork in a way that these elements go into the bleed area. This part will be cropped after the printing process and the element will perfectly end at the edge.
I've got a fancy idea. Are there other finishing options than mentioned before?
We will be happy to realize your ideas. Please do not hesitate to contact us with a detailed description to ask for a quote. Kindly consider, however, that most finishing options because of high basic costs do only make sense for high quantities.
Is it possible to order a proof?
For printed paper products you can order a digital proof, for printed plastic products, we're sorry, we can't offer a color proof, just a PDF which shows in which way your file has been prepared for the layout foil. What we can also do for orders on transparent substrates, is to prepare a mock-up which illustrates the effect of your design on a transparent ground.
Can you create an individual layout for my business cards?
Yes, of course. At a small extra charge our graphic designers will create your business card based on your material (logo, contact data) and ideas. When placing your order in our online shop you can choose the number of layouts you'd like to be done. Two modifications are included if desired. Please send us your ideas, logo, font, color, images etc via mail. Kindly assure to note your order number.
How about the ecological aspects of the materials you use?
Even though we are specialized in PVC products, objectively not the most ecological material, we're eager to organize the manufacturing process as environmentally friendly as possible. UV offset technology makes the use of solvents unnecessary. PVC on one hand is a long-lasting and on the other hand to 100 % recyclable type of plastic.
Is it easy to order in Italy or is there something that I need to consider?
Yes, its quite easy :) We are an American company, the printing takes place in Italy, though. Orders with our company are VAT-exempt. We're shipping from Italy, i.e. for inner-European orders you won't have to pay customs.
Is it possible to order online or also by mail?
Generally both is possible. We would like to ask you, however, to place all orders in our shop which fit into the scheme of the shop. By this you'll clear us of this charge and enable us to answer more quickly to your requests for quotes, for advices on how to prepare an artwork for printing on transparent substrates or to help you in case of other needs
Where do I enter the coupon code?
After you have choosen a product, by clicking on "next" you will get to the shopping cart. There you will find a box into which you can enter the coupon code. On the next step, the value of the coupon will automatically be subtracted from the total amount. Please take note of a possible expiration date of the coupon code.
Will I be informed about the progress of the printing?
Yes of course. We are going to send you a confirmation after placing your order. After that you can inform yourself about the processing of your order in "My account - Orders". That is also where (after printing has taken place) you will find the tracking number of your order, by which you will be able to track the shipping of your order on the website of TNT.
Can I modify my order after placing it?
Modifying your order and/or replacing a file is possible as long as we haven't prepared the layout foil. Please send us your request with your order number by email. You will get a confirmation mail, if the modification can be accepted.
Is it possible to cancel an order?
Yes, cancelling your order is possible, as long as we haven't yet sent the order into production. Please send us an email with your order number. Payments which already have been made cannot be refunded. Instead you will get a coupon, which you can use on your next order.